Hotel review response templates
Copy‑ready replies by sentiment and scenario. Keep tone consistent, personalize quickly, and route sensitive cases for approval.
Why this matters
Templates that don’t sound generic
Tone variables and short inserts keep replies human while saving time.
Escalate when needed
Flag sensitive cases and involve managers without losing speed.
Core sections
- Positive stays — celebrate and cross‑promote relevant services.
- Neutral feedback — clarify and invite the guest back.
- Negative reviews — an ACK‑OWN‑FIX framework with examples.
- Personalization tips — quick edits that matter.
Expected outcomes
- Faster replies with consistent tone (placeholder KPI).
- Higher response coverage across platforms (placeholder).
- Improved ratings from thoughtful, timely replies (placeholder).
Platforms we cover
FAQ
- Are templates localized? English with multi‑language guidance is provided.
- Can I automate approvals? Yes—set rules or route to managers.
- How do I integrate with current workflows? Use API/webhooks or built‑in task routing.
- Do you provide scenario examples? Yes—by sentiment and common hotel issues.