Reputation management for multi‑location brands

One inbox for every location with governance, approvals, SLAs, and roll‑up reporting—so corporate sets the standard while local teams reply fast.

Why this matters

Governance without friction

Approval tiers and brand voice controls keep quality high without slowing local teams.

Central visibility

Location dashboards and roll‑ups make it easy to spot risks and coach properties.

Core features

• Approval chains — route drafts to managers before publishing.
• Audit logs — track who wrote, edited, and approved responses.
• Role‑based access — chain, region, and property permissions.
• Roll‑up reporting — compare locations and highlight coaching opportunities.

Expected outcomes

• −50% time to first response across the portfolio (placeholder).
• +0.3–0.5⭐ rating uplift for underperforming locations (placeholder).
• Lower compliance risk with policy‑bound drafts and approvals.

FAQ

• Can I define approval chains? Yes—set tiered approvals per brand or region.
• How do you support multiple brands? Assign voice and policy presets per brand and location.
• What about security? SSO, audit logs, and regional data handling are available.
• Can HQ monitor SLAs? Yes—track response time and coverage with alerts.