Reputation Management for Multi-Location Brands
One inbox for every location, with approvals and roll-up reporting—so corporate sets the standard while local teams reply fast.
Centralize reviews without losing local speed
When each location manages reviews in isolation, it’s hard to keep a consistent voice, spot brand-wide issues, or ensure nothing slips through the cracks. Review Agent gives you one place to monitor and respond—while still letting local teams handle day-to-day replies.
Built for brands with many locations
Governance without friction
Set templates and tone guidance, and add manager approval steps when you need them—without slowing down everyday replies.
Role-based access
Give teams the right access per location so everyone sees the reviews they’re responsible for.
Roll-up reporting
Compare locations, track sentiment trends, and identify where coaching or operational fixes will have the biggest impact.
Core features
- Unified inbox: Reviews from multiple platforms in one place, searchable and filterable by location.
- AI reply drafts: Create fast, on-brand drafts your team can edit and approve before publishing.
- Approvals and guardrails: Add manager review for sensitive cases and keep responses consistent with templates and guidance.
- Location insights: Track sentiment and themes across locations and spot recurring issues quickly.
Expected outcomes
- Faster responses across locations: Centralize triage and draft faster with AI, while keeping humans in control.
- More consistent brand voice: Templates and optional approvals help every location respond in a way that matches your standards.
- Better visibility for leadership: Roll-up reporting and location comparisons make it easier to identify trends and risks early.
Platforms we cover
FAQ
- Can HQ standardize responses without slowing local teams? Yes—use templates and tone guidance, and add manager approvals only when you need them.
- Can I manage multiple locations or brands? Yes—organize reviews by location and keep a portfolio-level view for leadership.
- Do you offer reporting? Yes—track sentiment and themes over time, compare locations, and export summaries for sharing.
- What about security? Review Agent supports role-based access and location-level permissions. Ask us for security details if you need a deeper review.