Reputation Management for Multi-Location Brands

One inbox for every location with governance, approvals, SLAs, and roll-up reporting—so corporate sets the standard while local teams reply fast.

In today's digital-first world, a single negative review at one location can impact your entire brand. For multi-location businesses, maintaining a consistent and positive online reputation across all branches is crucial for building trust, enhancing search visibility, and driving growth. A scattered approach to review management, where each location fends for itself, often leads to inconsistent brand messaging, slow response times, and missed opportunities to engage with customers.

Our platform provides a centralized solution to these challenges, empowering your corporate team to establish brand-wide standards while enabling local teams to provide the timely, personalized responses that customers expect.

Why This Matters

Governance Without Friction

Maintaining brand consistency across multiple locations is a significant challenge. Our platform addresses this with powerful governance features that don't create bottlenecks for your local teams. With approval tiers and brand voice controls, you can ensure every customer interaction aligns with your brand's values and messaging. This centralized oversight helps to mitigate risks and protect your brand's reputation. Research shows that consistent branding can increase revenue by up to 33%.

Central Visibility

For corporate leaders, having a clear view of reputation management efforts across all locations is essential. Our platform offers comprehensive location dashboards and roll-up reporting, making it easy to monitor key metrics, identify trends, and spot potential risks. This central visibility allows you to compare performance between locations and identify coaching opportunities to help underperforming branches improve.

Core Features

• Approval Chains: Route draft responses to managers for review and approval before they are published. This ensures brand voice consistency and minimizes the risk of non-compliant or off-brand communication. Approval workflows streamline this process, enhancing accountability and reducing errors.
• Role-Based Access: Assign specific permissions to team members based on their roles and responsibilities. This feature provides granular control over who can view, manage, and respond to reviews for each location, enhancing data security and operational efficiency.
• Roll-up Reporting: Gain a high-level overview of your brand's reputation across all locations or drill down into the performance of individual branches. These reports provide actionable insights to inform your strategy and drive improvements.

Expected Outcomes

• -50% Time to First Response Across the Portfolio: In the age of immediacy, customers expect quick responses. Over 50% of consumers expect a response to an online review within 24 hours. Our platform streamlines your workflow, enabling your teams to significantly reduce response times and meet customer expectations.
• +0.3–0.5⭐ Rating Uplift for Underperforming Locations: A higher star rating can have a significant impact on your bottom line. According to research, an increase of just one star in your average rating can lead to a significant improvement in conversions. By actively managing reviews and engaging with customers, underperforming locations can see a tangible improvement in their online ratings.
• Lower Compliance Risk with Policy-Bound Drafts and Approvals: For businesses in regulated industries, ensuring compliance in all customer communications is paramount. Our platform's approval workflows and brand voice controls help to enforce company policies and reduce the risk of non-compliant interactions, which can lead to significant financial and reputational damage.

FAQ

• How do you support multiple brands? Our platform allows you to assign unique voice and policy presets for each brand and location, ensuring brand consistency across your entire portfolio.
• What about security? We offer per-property data handling and role-based access control to ensure that your sensitive customer data is always protected.