Hotel review management software for modern hospitality teams

Stop copy-pasting between platforms. Review Agent centralizes every guest review—from Google, Booking.com, TripAdvisor, HolidayCheck, and Expedia—into one workspace where AI drafts quality replies in your brand voice. Hoteliers use it to improve response time, maintain tone consistency, and discover trends that move the RevPAR needle.

Why hotels need centralized review management

Manual chaos vs. unified inbox

• Fragmented logins, lost notifications, and unapproved replies hurt both rating averages and staff morale.
• With Review Agent you see all platforms in one feed—sorted by urgency, sentiment, or property.

Impact on RevPAR & bookings

Independent research shows properties with >60 % reply rate enjoy up to 11 % higher occupancy. By maintaining consistent tone and faster response cycles you build trust signals across OTA algorithms.

Core features

AI replies you can trust

• Drafted from your existing templates, policies, and tone.
• Supports 15+ languages.
• Human approval built-in before publishing.

Sentiment & theme analysis

• Detect patterns like “breakfast variety” or “staff friendliness.”
• Export trends to operations or marketing dashboards.

Multi-property control

• Roles & permissions for chain, region, and property level.
• SLA tracking and approval queues ensure governance.

Integrations

Google My Business | Booking.com | TripAdvisor | HolidayCheck | Expedia | Slack | Power BI (export).

Results

• −70 % reply time
• +0.4 ⭐ rating average uplift within 3 months
• +12 % direct bookings from improved search placement

Get started

• Start with the 14-day free tier (no credit card).
• Connect one property in < 5 minutes.
• Import past reviews automatically.

FAQ