Booking.com review responses, done right
Draft and approve high‑quality responses with AI while meeting Booking.com rules. Control tone, languages, and escalation.
Why this matters
Speed + quality
Reply faster without sacrificing voice or accuracy; keep approvals for sensitive cases.
SLA & escalation
Meet response‑time targets and route issues to managers automatically.
Core features
- Tone presets — set voice once and reuse across properties.
- Approval queue — supervisors review replies before they go live.
- Language support — draft in the guest’s language with policy guardrails.
- Examples library — templates for positive, neutral, and negative stays.
Expected outcomes
- Much faster response time.
- More consistent ratings with steady replies.
- Better compliance and fewer rework cycles.
Platforms we cover
FAQ
- Do you support multiple languages? Yes—configure tone and language per property.
- Can supervisors approve replies? Yes—add approval steps before publishing.
- How fast can we deploy? Most teams onboard within days using existing Booking.com credentials.
- Do you store PII? PII is stripped; we store aggregated text and sentiment only.