How to Respond to a Positive Review (20 Examples for Hotels)

When a guest leaves a positive review, the instinct is to reply with “Thank you!”

But positive reviews are more than a courtesy: your reply is public, and it helps future guests decide whether your hotel feels attentive, professional, and worth the rate.

This guide gives you a simple framework and 20 examples you can adapt—without sounding like copy/paste.

The best structure for positive replies

Use this framework:

THANK → SPECIFIC → REINFORCE → INVITE

• THANK: thank them for staying and for the review
• SPECIFIC: echo one detail they mentioned (or the exact phrase they used)
• REINFORCE: reinforce what you’re proud of (service, standards, hospitality)
• INVITE: invite them back

If you want the “seconds” workflow, start here: How to Respond to Every Google Review in Seconds

20 examples (copy, then personalize)

Adjust tone to your hotel (boutique, resort, business, luxury).

1) Short and simple
Thank you for your kind review. We’re glad you enjoyed your stay and hope to welcome you back soon.

2) Mentions staff
Thank you for your wonderful feedback. We’re so glad our team made you feel welcome—we’ll share your comments with them. We hope to see you again soon.

3) Mentions breakfast
Thanks for taking the time to leave a review. We’re delighted you enjoyed the breakfast and we’ll share your note with the team. We’d love to welcome you back.

4) Mentions cleanliness
Thank you for the great review. We’re happy to hear you found everything clean and comfortable—our housekeeping team will appreciate this. We hope to host you again.

5) Mentions location
Thank you for your feedback. We’re glad our location worked well for your trip, and we hope to welcome you back on your next visit.

6) Mentions quiet room / sleep
Thank you for your review. We’re glad you had a restful stay and enjoyed a quiet room. We’d be happy to welcome you back anytime.

7) Mentions check-in
Thanks for your review. We’re pleased your arrival was smooth—our front desk team will be happy to hear it. We hope to see you again soon.

8) Mentions value
Thank you for the kind words. We’re glad the stay felt like great value, and we appreciate you choosing us. We hope to welcome you back.

9) Mentions restaurant / bar
Thank you for your review. We’re delighted you enjoyed the restaurant/bar experience and we’ll share your feedback with the team. See you again soon.

10) Mentions spa / wellness
Thank you for your feedback. We’re glad you enjoyed the spa/wellness area and had a relaxing stay. We’d love to host you again.

11) Mentions family stay
Thanks for your wonderful review. We’re happy your family had a great stay and felt comfortable with us. We hope to welcome you back.

12) Mentions business trip
Thank you for your review. We’re glad everything worked smoothly for your business trip and that you had a comfortable stay. We hope to see you again soon.

13) Mentions conference / events
Thanks for your feedback. We’re happy the event experience met your expectations and we’ll share your note with the team. We look forward to welcoming you back.

14) Mentions quick support
Thank you for your kind words. We’re glad the team responded quickly and helped make your stay comfortable. We hope to host you again.

15) Service recovery happened
Thank you for your review. We appreciate you giving us the chance to resolve the issue during your stay, and we’re glad the outcome felt right. We hope to welcome you back.

16) “We’ll be back”
Thank you for the great review—we’re thrilled to hear you plan to return. We look forward to welcoming you back soon.

17) “Best hotel” / strong praise
Thank you for your wonderful feedback. We’re honored by your words and we’ll share them with the team. We hope to welcome you back again soon.

18) Very short review (keep it short)
Thank you for your review and for choosing us. We’re glad you enjoyed your stay and hope to see you again.

19) Multi-location (property name)
Thank you for your review and for staying at {{property_name}}. We’re glad you enjoyed your visit and we hope to welcome you back soon.

20) Premium tone
Thank you for your kind review. We’re delighted you enjoyed your stay with us, and we look forward to welcoming you again in the future.

How to keep positive replies from sounding robotic

The simplest rule: add one true detail (or echo the guest’s wording). One small proof detail is enough.

If you’re scaling across properties and staff, use this system: Personalized AI Review Replies (Without Sounding Robotic)

Read next

• Hotel Review Response Templates
• Mastering the Art of the Reply: Best Practices
• Spotting Fake Google Reviews (and What to Do Next)